Shipping Policy – Infinity Mold Arts

Last Updated: August 27, 2026

At Infinity Mold Arts, we aim to process and deliver your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may be longer during sales, festivals, holidays, or periods of high order volume.

2. Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Major cities: 3–7 business days

• Other locations: 5–10 business days

• Remote areas: 7–12 business days

Delivery times are estimates and may vary depending on the delivery location and courier service.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location

• Order weight and dimensions

• Shipping method

• Courier availability

Any applicable free-shipping offers will be clearly mentioned on the website or at checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid phone number

Infinity Mold Arts will not be responsible for delivery failures or delays caused by incorrect or incomplete address information provided by the customer.

5. Tracking Information

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, WhatsApp, or other available communication channels.

You can use the tracking information to monitor the status of your shipment.

6. Courier Delays

Delivery dates are estimates and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Courier delays

• Transportation disruptions

• High order volumes

• Incorrect address information

• Remote-area delivery restrictions

• Government or regulatory restrictions

We will make reasonable efforts to assist customers in case of delivery delays.

7. Failed Delivery Attempts

The courier may make multiple delivery attempts before returning the package to the sender.

If an order is returned because of:

• Customer unavailability

• Incorrect address

• Incorrect phone number

• Customer refusal

• Failure to accept delivery

• Repeated failed delivery attempts

additional shipping or re-shipping charges may apply.

8. Damaged Packages

Please inspect the package carefully when you receive it.

If the package appears significantly damaged, customers are advised to take photographs or videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged or defective, please contact us according to our Return & Refund Policy.

9. Wrong or Missing Items

If you receive an incorrect product, missing product, or incorrect quantity, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos of the package and products received so that we can investigate and provide an appropriate resolution.

10. International Shipping

If international shipping is offered for your location, shipping availability, charges, delivery time, customs duties, import taxes, and other applicable fees will depend on the destination country.

Any customs duties, import taxes, or local charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

11. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may not be possible.

If the order has already been shipped, the customer may need to follow the applicable return procedure.

12. Shipping Restrictions

Certain products or locations may not be eligible for delivery due to courier restrictions, geographical limitations, regulatory requirements, or other logistical reasons.

If we are unable to ship an order to the provided location, we will contact the customer and provide an appropriate resolution.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Infinity Mold Arts
📧 infinitymoldarts@gmail.com

Please include your order number in your communication so that we can assist you more quickly.